We are proud, official signatories of the UK Government's Voluntary Code of Good Practice for Prize Draw Operators. Our Instant Win Scratch Card game is also operated as a responsible gambling product, in line with the player protection commitments set out below.

We go above and beyond standard regulations to make sure our platform is a safe, fair, and positive space for everyone who takes part. Here's exactly how we keep things fair, how our draws work behind the scenes, and how we protect our community every single day.

1. How Our Draws Work (Guaranteed Fairness)

We believe in total fairness and transparency. We don't hide behind complicated systems — here's exactly how your entry is handled, from the moment you join a draw to the moment we find our winner.

Random Ticket Allocation: Once you enter, an alpha-numeric ticket number is randomly generated and assigned to you.

Ticket Delivery: All ticket numbers are delivered straight to your inbox. For online purchases, your tickets will be emailed within 24 hours; for postal entries, please allow up to 7 days for processing. (Tip: if you don't see your tickets within these windows, check your Spam/Junk folder first. If they're still missing, email admin@tramwaypath.co.uk and we'll get a duplicate sorted for you right away.)

True Random Selection: To guarantee the laws of chance are followed precisely, we use Random.org to select our winners — a highly trusted, independent platform that generates truly random numbers from natural atmospheric noise, ensuring complete impartiality. No bias, no favouritism: every paid and valid free entry has exactly the same chance of winning.

Independent Legal Oversight: Every live draw is carried out in the presence of an independent solicitor, who verifies the fairness and integrity of the process.

Live Broadcasts & Personal Calls: We stream every draw live across our social media channels so you can watch it happen in real time, and we publish the winning number immediately afterwards. If your ticket is the one drawn, we don't just send an automated email — we call you personally to share the life-changing news.

No Rollovers or Goalpost-Shifting: We never extend a draw deadline or lower the value of the main prize because of low ticket sales. What we promise at the start of a draw is exactly what we deliver at the end.

2. Player Protection Measures (Keeping It Safe)

We have strict guardrails in place to keep participation fun, safe, and affordable for everyone.

Strictly 18+: We use age verification at checkout for both our prize draw competitions and our Instant Win Scratch Card game. It is a legal offence for anyone under 18 to gamble.

No pressure tactics: We never use artificial urgency or misleading claims to pressure anyone into spending more than they're comfortable with.

Transparent odds: Our prize draw entries are allocated fairly and at random. Every Instant Win Scratch Card contains a guaranteed prize; the prize type and value are randomly pre-assigned at the point of purchase.

Spending awareness: We encourage everyone to set a personal budget before playing, and never to spend more than they can afford to lose.

Instant Win Scratch Card Game — Responsible Gambling

Our Instant Win Scratch Card game (available at tramwaypath.co.uk/pages/instantwin) is a gambling product, and we take our responsibility to players seriously. If you'd like to limit your spending, take a break, or self-exclude from the Instant Win game, contact us at contact@tramwaypath.co.uk and we'll act on your request promptly.

Free, confidential, and independent support is always available:

• BeGambleAware.org — the UK's leading source of gambling harm information and support
• National Gambling Helpline: 0808 8020 133 (free, 24 hours a day, 7 days a week)
• GamCare: gamcare.org.uk — free counselling, advice, and support for anyone affected by gambling

We're fully committed to making both our competitions and our Instant Win game a safe and positive experience for everyone.

3. Monitoring Harm & Supporting Our Family

We treat our community like family. Our team actively monitors platform activity for any signs of potential financial or emotional distress, and if we notice habits that cause concern, we take a supportive, tailored approach to encourage responsible play.

If you or someone you know is struggling with excessive play or financial worry, remember that free, confidential, and independent support is always available. We strongly encourage reaching out to these trusted UK organisations:

• Citizens Advice — for general financial and legal guidance
• National Debtline — for independent, expert debt advice
• Mind or Samaritans — for confidential emotional and mental health support

We're fully committed to making the dream of homeownership accessible, safely and responsibly.