We are an official signatory of the UK Government’s Voluntary Code of Good Practice for Prize Draw Operators, published by the Department for Culture, Media and Sport. You can read the full Code on gov.uk.

This page sets out every measure we have in place: how our draws work, how we protect the people who play them, and how we hold ourselves to account. It’s all in one place so you can check it for yourself rather than take our word for it.

For a limited time, every ticket bundle and subscription comes with free scratch cards, and you can get one free by post too. Scratch cards are never sold and never offered on their own. They run alongside our main draw, and everything on this page applies to them just as it does to our prize draws.

1. How our draws work

We believe in total fairness and transparency. We don’t hide behind complicated systems, so here’s exactly how your entry is handled, from the moment you join a draw to the moment we find our winner.

Random ticket allocation. Once you enter, an alphanumeric ticket number is randomly generated and assigned to you.

Ticket and scratch card delivery. All ticket numbers are delivered straight to your inbox. For online purchases, your tickets are emailed within 24 hours, and your free scratch cards arrive in a separate email. For postal entries, please allow up to 7 days for processing. If you don’t see your tickets or scratch cards, check your spam or junk folder first. If anything’s still missing, email contact@tramwaypath.co.uk and we’ll get it sorted for you right away.

Your chance of winning. Your odds come down to one thing: how many entries you hold, against how many entries are in the draw. Nothing else affects them.

Every bundle and subscription on our entry page shows you four things up front: how many entries you get, what it costs, what that works out at per entry, and how many free scratch cards come with it. The cost per entry is printed across the top of every one, because it changes between options and we’d rather you saw it than worked it out. The free postal entry route sits right there alongside them.

Every draw we have ever run was drawn on Random.org, and the record of each one is public and permanent. Each record shows the total number of tickets that were in that draw and the number that came out. So you can look back at our previous draws before you enter and see for yourself the sort of numbers involved, and you can check the record of your own draw afterwards. Nothing is taken on trust and nothing is quietly adjusted, because the records are not ours to edit.

Free postal entry, with exactly the same chance. You can enter any draw free by post, with no purchase necessary, and you can get a free scratch card by post too. Both are open to UK residents aged 18 or over. Free entries are given ticket numbers in exactly the same way as paid entries, go into exactly the same draw, and go into the Mini Weekly Giveaways as well. A scratch card claimed by post comes from the same pool as one that comes with a bundle or subscription, with exactly the same chance of winning. Full details are on our Postal Entry page.

True random selection. To guarantee the laws of chance are followed precisely, we use Random.org to select our winners. It’s a highly trusted, independent platform that generates truly random numbers from natural atmospheric noise, which means complete impartiality.

Independent legal oversight. Every main draw is carried out live in the presence of an independent solicitor, who verifies the fairness and integrity of the process.

Live and recorded draws, and personal calls. We stream every main draw live across our social media channels so you can watch it happen in real time, and we publish the winning number immediately afterwards. Our Mini Weekly Giveaway draws are screen-recorded and posted on our social media channels, so you can see the process and the result for yourself. If your ticket is drawn for the main prize, we don’t just send an automated email. We call you personally to share the life-changing news.

The prize we promise is the prize we award. Once a draw is advertised, the prize is fixed. We will never award a prize lower than the one advertised, and we will never extend a competition because ticket sales have been slower than we hoped. The only thing that could ever move a closing date is something genuinely outside our control, and if that happened we’d publish the reason and the new date here on the site. The winner can choose the £500,000 property fund instead if they’d rather, but that’s their choice to make, never ours. Where a winner takes the property, we begin the transfer within 28 days of verifying their identity and eligibility.

How Mini Weekly Giveaway and scratch card prizes are allocated. Mini Weekly Giveaway winners are drawn at random from all valid entries in the same way as the main draw. Scratch card prizes are cash or site credit, and not every card wins. The result of each card, win or no win, is randomly pre-assigned when the card is issued, whether it came with a bundle, a subscription or by post. Nothing you do when you scratch changes it. The prizes on offer can change from time to time, but a card’s result is fixed the moment it’s issued. We only ever run one scratch card game at a time, alongside a competition and never in place of one, so it stays a small part of what we offer rather than the main event. Free scratch cards are a limited offer, and if we stop including them we’ll post notice here on the site.

2. Staying in control of what you spend

Entering should be a bit of fun you’ve budgeted for, never something that costs you more than you meant to spend. These controls are in place for everyone, automatically. You don’t have to ask.

A monthly cap on every account. We set a maximum monthly spending limit on every account on the site. It covers everything you spend on prize draw entries, whether that’s bundles or subscriptions. Scratch cards are free, so they don’t count towards it. Appropriate caps are in place and we review them regularly. Once you reach your limit, no further purchases go through until the next month.

No credit cards. We don’t accept credit cards. You can pay by debit card or PayPal, but PayPal Credit isn’t accepted either.

Want a lower limit? If the standard cap is higher than you’re comfortable with, email contact@tramwaypath.co.uk and we’ll set yours lower, including down to zero if that’s what you want. A lower limit is applied straight away. If you later ask us to raise it, the change takes effect 24 hours after we confirm it, so there’s time to change your mind.

Getting your winnings. If you win cash on a scratch card, you claim it by entering your details when prompted, and we pay it straight to you. Any site credit you win is added automatically to the account linked to the email address your card was sent to. Site credit has no cash value and can only be used towards entries.

We keep an eye on spending, all the time. The caps aren’t the only thing standing between you and feeling out of control. We monitor activity across the site continuously, and where an account shows signs of higher-risk play we flag it and look into it properly rather than let it run. If something about your spending concerns us, you’ll hear from us. More on how that works, and what happens next, in section 3 below.

No pressure tactics. We never use false urgency or misleading claims to push anyone into spending more than they’re comfortable with, and we’ll never suggest that a win is due or close. We will never suggest that entering a draw is a way to solve money worries, because it isn’t.

3. Keeping play safe

Strictly 18+. You have to be 18 or over to enter a draw or receive a scratch card, including by post. We use age verification at checkout.

Looking out for signs of harm. From the moment an account is opened, we keep an eye on activity for signs that someone might be struggling. That includes spending rising sharply, entering far more often than usual, several different payment methods on one account, repeatedly declined payments, and anything someone tells our team directly. If we spot something, we get in touch, and we take a supportive and proportionate approach rather than a heavy-handed one. That might mean a quiet check-in, a suggestion to lower your limit, or, where we think it’s needed, restricting or pausing the account. Nobody gets penalised for being on the receiving end of that conversation.

Taking a break, or closing your account for good. You can pause your account whenever you want, and a pause covers both our prize draws and our free scratch cards. A break of six months or more is available on request, and shorter pauses are too if that suits you better. While your account is paused you won’t be able to enter any draw or get any scratch card, and we’ll take you out of all our marketing emails and messages for the whole period, not just some of them. You can also close your account permanently, and we’ll confirm that in writing. Email contact@tramwaypath.co.uk and we’ll sort it within one working day.

Free, confidential and independent support. If you or someone you know is struggling with excessive play or money worries, support is always available and it’s free:

BeGambleAware.org, the UK’s leading source of gambling harm information and support
National Gambling Helpline, 0808 8020 133, free, 24 hours a day, 7 days a week
GamCare, gamcare.org.uk, free counselling, advice and support for anyone affected by gambling
Citizens Advice, citizensadvice.org.uk, for general financial and legal guidance
Money Advice Trust and National Debtline, nationaldebtline.org, for independent, expert debt advice
Mind, mind.org.uk, for mental health support
Samaritans, samaritans.org or 116 123, free, day or night
4. Where your money goes

We’ve committed £110,000 to St Mungo’s, the charity working to end homelessness, raised across our property draws and paid directly to them. We publish how much we’ve given and keep the figure updated as we go, because vague numbers help nobody. We follow the Code of Fundraising Practice in everything we do with them. Full details are on our Charity Partnership page.

5. If something goes wrong

If you’re unhappy with anything, tell us. Email contact@tramwaypath.co.uk with ‘Formal Complaint’ in the subject line, or ‘Formal Complaint - Scratch Cards’ if it’s about a scratch card. We’ll acknowledge it within 5 working days and come back to you with an answer within 15 working days of that. If you’re not happy with our answer, reply and say you want to escalate, and it goes to senior level for review with a response within 15 working days. If you’re still unhappy after that, you can take it further independently through the Citizens Advice consumer service. Our full process is on our Complaints page.

6. How we hold ourselves to account

We check ourselves against the Code. We review this page and the measures behind it regularly against the Voluntary Code, and where we find something falling short we fix it rather than wait to be told.

Our partners are held to the same standard. Where we work with a third party, including the prize fulfilment partner who arranges some of our weekly giveaway prizes, they’re required to meet the same Code standards we do. If a partner won’t meet them, we don’t work with them.

We share what we learn. We engage with the Department for Culture, Media and Sport on how the Code is working in practice, and with other operators on what good player protection actually looks like.

Just tell us what you need

Whether you want a lower spending limit, a break from playing, your account closed for good, or you just want to ask us how something works, email the team at contact@tramwaypath.co.uk. You don’t need to explain yourself and you won’t be talked out of it.