We are an official signatory of the UK Government's Voluntary Code of Good Practice for Prize Draw Operators, published by the Department for Culture, Media and Sport. You can read the full Code on gov.uk.

This page sets out every measure we have in place: how our draws work, how we protect the people who play them, and how we hold ourselves to account. It's all in one place so you can check it for yourself rather than take our word for it.

Our Instant Win Scratch Card game runs alongside each main draw for the length of that competition, and there's a free postal route into it as well as a paid one. Everything on this page applies to it just as it does to our prize draws.

1. How our draws work

We believe in total fairness and transparency. We don't hide behind complicated systems, so here's exactly how your entry is handled, from the moment you join a draw to the moment we find our winner.

Random ticket allocation. Once you enter, an alpha-numeric ticket number is randomly generated and assigned to you.

Ticket delivery. All ticket numbers are delivered straight to your inbox. For online purchases, your tickets are emailed within 24 hours. For postal entries, please allow up to 7 days for processing. If you don't see your tickets within those windows, check your spam or junk folder first. If they're still missing, email contact@tramwaypath.co.uk and we'll get a duplicate sorted for you right away.

Your chance of winning. Your odds come down to one thing: how many entries you hold, against how many entries are in the draw. Nothing else affects them.

Every bundle on our bundles page shows you three things up front: how many entries you get, what the bundle costs, and what that works out at per entry. The cost per entry is printed across the top of every single bundle, because it changes between bundles and we'd rather you saw it than worked it out. The free postal entry route sits right there alongside the paid bundles.

Every draw we have ever run was drawn on Random.org, and the record of each one is public and permanent. Each record shows the total number of tickets that were in that draw and the number that came out. So you can look back at our previous draws before you enter and see for yourself the sort of numbers involved, and you can check the record of your own draw afterwards. Nothing is taken on trust and nothing is quietly adjusted, because the records are not ours to edit.

Free postal entry, with exactly the same chance. You can enter any draw free by post, with no purchase necessary, and you can get an Instant Win Scratch Card free by post too. Free postal entry is open to UK residents aged 18 or over. Free entries are given ticket numbers in exactly the same way as paid entries, go into exactly the same draw, and go into the mini weekly giveaways as well. A free scratch card comes from the same pool of prizes as a paid one. Full details are on our Postal Entry page.

True random selection. To guarantee the laws of chance are followed precisely, we use Random.org to select our winners. It's a highly trusted, independent platform that generates truly random numbers from natural atmospheric noise, which means complete impartiality.

Independent legal oversight. Every live draw is carried out in the presence of an independent solicitor, who verifies the fairness and integrity of the process.

Live broadcasts and personal calls. We stream every draw live across our social media channels so you can watch it happen in real time, and we publish the winning number immediately afterwards. If your ticket is the one drawn, we don't just send an automated email. We call you personally to share the life-changing news.

The prize we promise is the prize we award. Once a draw is advertised, the prize is fixed. We will never award a prize lower than the one advertised, and we will never extend a competition because ticket sales have been slower than we hoped. The only thing that could ever move a closing date is something genuinely outside our control, and if that happened we'd publish the reason and the new date here on the site. The winner can choose to take the cash alternative instead if they'd rather, but that's their choice to make, never ours. Where a winner takes the property, we begin the transfer within 28 days of verifying their identity and eligibility.

How mini weekly draws and Instant Win prizes are allocated. Mini Weekly Giveaway winners are drawn at random from all valid entries in the same way as the main draw. Every Instant Win Scratch Card contains a guaranteed prize, so there are no losing cards and no blank reveals. The prize type and value on each card are randomly pre-assigned before you scratch, whether the card was bought or claimed free by post. The current prize structure is published on the Instant Win page, and if we ever change it we'll post notice before the change takes effect. We run one Instant Win game per competition, so it stays a small part of what we offer rather than the main event, and it closes when the competition does.

2. Staying in control of what you spend

Entering should be a bit of fun you've budgeted for, never something that costs you more than you meant to spend. These controls are in place for everyone, automatically. You don't have to ask.

A monthly cap on every account. We set a maximum monthly spending limit on every account on the site. It covers prize draw entries and Instant Win Scratch Cards together, not separately, so it's a cap on what you spend with us in total. Appropriate caps are in place and we review them regularly. Once you reach your limit, no further purchases go through until the next month.

Credit cards are restricted. Credit cards cannot be used to buy Instant Win Scratch Cards at all. Debit cards only. Credit card spending on prize draw entries is capped as well, and that cap sits underneath the overall monthly limit.

Want a lower limit? If the standard cap is higher than you're comfortable with, email contact@tramwaypath.co.uk and we'll set yours lower, including down to zero if that's what you want. A lower limit is applied straight away. If you later ask us to raise it, the change takes effect 24 hours after we confirm it, so there's time to change your mind.

Getting your money out. Any cash prize sitting in your wallet is yours to withdraw whenever you want. We process withdrawal requests within 5 working days once any identity checks are done, and if you close your account for good we pay out your cash balance.

We keep an eye on spending, all the time. The caps aren't the only thing standing between you and feeling out of control. We monitor activity across the site continuously, and where an account shows signs of higher-risk play we flag it and look into it properly rather than let it run. If something about your spending concerns us, you'll hear from us. More on how that works, and what happens next, in section 3 below.

No pressure tactics. We never use artificial urgency, countdown pressure or misleading claims to push anyone into spending more than they're comfortable with. We will never suggest that entering a draw is a way to solve money worries, because it isn't.

3. Keeping play safe

Strictly 18+. You have to be 18 or over to enter. We use age verification at checkout for our prize draws and our Instant Win game.

Looking out for signs of harm. From the moment an account is opened, we keep an eye on activity for signs that someone might be struggling. That includes spending rising sharply, entering far more often than usual, several different payment methods on one account, repeatedly declined payments, and anything someone tells our team directly. If we spot something, we get in touch, and we take a supportive and proportionate approach rather than a heavy-handed one. That might mean a quiet check-in, a suggestion to lower your limit, or, where we think it's needed, restricting or pausing the account. Nobody gets penalised for being on the receiving end of that conversation.

Taking a break, or closing your account for good. You can pause your account whenever you want, across our prize draws and our Instant Win game. A break of six months or more is available on request, and shorter pauses are too if that suits you better. While your account is paused you won't be able to enter any draw or get any scratch card, and we'll take you out of all our marketing emails and messages for the whole period, not just some of them. You can also close your account permanently, and we'll confirm that in writing. Email contact@tramwaypath.co.uk and we'll sort it within one working day.

Free, confidential and independent support. If you or someone you know is struggling with excessive play or money worries, support is always available and it's free:

• BeGambleAware.org, the UK's leading source of gambling harm information and support
• National Gambling Helpline, 0808 8020 133, free, 24 hours a day, 7 days a week
• GamCare, gamcare.org.uk, free counselling, advice and support for anyone affected by gambling
• Citizens Advice, citizensadvice.org.uk, for general financial and legal guidance
• Money Advice Trust and National Debtline, nationaldebtline.org, for independent, expert debt advice
• Mind, mind.org.uk, for mental health support
• Samaritans, samaritans.org or 116 123, free, day or night

4. Where your money goes

We've committed £110,000 to St Mungo's, the charity working to end homelessness, raised across our property draws and paid directly to them. We publish how much we've given and keep the figure updated as we go, because vague numbers help nobody. We follow the Code of Fundraising Practice in everything we do with them. Full details are on our Charity Partnership page.

5. If something goes wrong

If you're unhappy with anything, tell us. Email contact@tramwaypath.co.uk with 'Formal Complaint' in the subject line, or 'Formal Complaint - Instant Win' if it's about a scratch card. We'll acknowledge it within 5 working days and come back to you with an answer within 15 working days of that. If you're not happy with our answer, reply and say you want to escalate, and it goes to senior level for review with a response within 15 working days. If you're still unhappy after that, you can take it further independently through the Citizens Advice consumer service. Our full process is on our Complaints page.

6. How we hold ourselves to account

We check ourselves against the Code. We review this page and the measures behind it regularly against the Voluntary Code, and where we find something falling short we fix it rather than wait to be told.

Our partners are held to the same standard. Where we work with a third party, including the prize fulfilment partner who arranges some of our weekly giveaway prizes, they're required to meet the same Code standards we do. If a partner won't meet them, we don't work with them.

We share what we learn. We engage with the Department for Culture, Media and Sport on how the Code is working in practice, and with other operators on what good player protection actually looks like.

Last reviewed: [date]

Just tell us what you need

Whether you want a lower spending limit, a break from playing, your account closed for good, or you just want to ask us how something works, email the team at contact@tramwaypath.co.uk. You don't need to explain yourself and you won't be talked out of it.