We are proud, official signatories of the UK Government's Voluntary Code of Good Practice for Prize Draw Operators. In addition, our Instant Win Scratch Card game is operated as a responsible gambling product in accordance with the player protection commitments set out below.

This means we go above and beyond standard regulations to ensure our platform is a safe, fair, and positive space for everyone on this Journey.

Here is exactly how we keep things fair, how our draws work behind the scenes, and how we protect our community every single day.

1. How Our Draws Work (Guaranteed Fairness)

We believe in total Fairness and transparency. We don’t hide behind complicated systems here is exactly how your entry is handled from the moment you join a draw to the moment we find our winner:

Random Ticket Allocation: Once you enter, an alpha-numeric ticket number will be randomly generated and assigned to you.

Ticket Delivery: All ticket numbers are delivered straight to your inbox. For online purchases, your tickets will be emailed within 24 hours. For postal entries, please allow up to 7 days for processing. (Tip: If you don't see your tickets within these windows, please check your Spam/Junk folders first. If they're still missing, drop us a line at admin@tramwaypath.co.uk and we’ll get a duplicate email sorted for you right away).

True Random Selection: To guarantee the laws of chance are perfectly followed, we use Random.org to select our winners. This is a highly trusted, independent platform that generates completely random numbers using natural atmospheric noise, ensuring absolute impartiality. No bias, no favoritism. Every single paid and valid free entry has the exact same chance of winning.

Independent Legal Oversight: Every single live draw is carried out in the presence of an independent solicitor to officially verify the fairness and integrity of the process.

Live Broadcasts & Personal Calls: We stream every draw live across our social media channels so you can watch it happen in real time, and we publish the winning number immediately afterward. If your ticket is the one drawn, we don’t just send an automated email we will call you personally to share the Life-changing news!

No Rollovers or Goalpost-Shifting: We never extend a draw deadline or lower the value of the main prize due to low ticket sales. What we promise at the start of a draw is exactly what we deliver at the end.

2. Player Protection Measures (Keeping It Safe)

We have strict guardrails in place to ensure participation stays fun, safe, and affordable for everyone.

Strictly 18+: We use age-verification at checkout for both our prize draw competition and our Instant Win Scratch Card game. It is a legal offence for anyone under 18 to gamble.

No pressure tactics: We never use countdown timers, artificial urgency, or misleading claims to pressure anyone into spending more than they are comfortable with.

Transparent odds: Our prize draw entries are fairly and randomly allocated. Our Instant Win Scratch Cards each contain a guaranteed prize the prize type and value are randomly pre-assigned at the point of purchase.

Spending awareness: We encourage all participants to set a personal budget before playing and never to spend more than they can afford to lose.

Instant Win Scratch Card Game — Responsible Gambling
Our Instant Win Scratch Card game (available at tramwaypath.co.uk/pages/instantwin) is a gambling product, and we take our responsibility to players seriously.
If you would like to limit your spending, take a break, or self-exclude from the Instant Win game, please contact us at contact@tramwaypath.co.uk and we will act on your request promptly.

Free, confidential, and independent support is always available:
BeGambleAware.org — the UK's leading source of gambling harm information and support
National Gambling Helpline: 0808 8020 133 (free, 24 hours a day, 7 days a week)
GamCare: gamcare.org.uk — free counselling, advice, and support for anyone affected by gambling

We are fully committed to making both our competition and our Instant Win game a safe and positive experience for everyone.

3. Monitoring Harm & Supporting Our Family
We treat our community like family. Our team actively monitors platform activity to look out for any indicators of potential financial or emotional distress. If we ever notice habits that cause concern, we take a supportive, tailored approach to help encourage responsible play.

If you or someone you know is struggling with excessive play or financial worry, please remember that free, confidential, and independent support is always available. We strongly encourage reaching out to these trusted UK organisations:

Citizens Advice (For general financial and legal guidance)

National Debtline (For independent, expert debt advice)

Mind or Samaritans (For confidential emotional and mental health support)

We are fully committed to making the dream of homeownership accessible, safely and responsibly.