FREQUENTLY ASKED QUESTIONS

Yes. Tramway Path is a genuine business, run by TRWP Ltd, registered in England and Wales under company number 14803417.

We have been running competitions since 2020 and have given away approximately £8,411,000 worth of prizes. We have been featured in a Channel 4 documentary and in The Sun, The Mirror and Metro. We are also a signatory of the UK Government's Voluntary Code of Good Practice for Prize Draw Operators, published by the Department for Culture, Media and Sport, and everything we do to protect players is set out on our Compliance page.

You can read our Trustpilot reviews to see what past entrants and winners say about us.

The winner is drawn at random electronically using Random.org, a trusted independent platform that generates random numbers from atmospheric noise. Every ticket has an equal chance, so prizes are awarded strictly in accordance with the laws of chance.

The main draw takes place within three days of the closing date, in the presence of an independent solicitor, and it is streamed live on our social media channels. The winning ticket number is published straight afterwards. If your ticket is the one drawn, we do not just send an email, we call you personally on the day.

Mini Weekly Giveaway winners are chosen the same way, using Random.org from all valid tickets held at the time of that draw. We record those draws on screen and post them to our social channels, so anyone can see the process and the result for themselves. Some weekly prizes are arranged by PrizeShark, our prize fulfilment partner, who may contact winners from tramwaypath@prizeshark.com. A genuine email about a prize will never ask you for a payment, a fee to release your prize, your full card details or your password. If you are ever unsure whether a message is genuine, email contact@tramwaypath.co.uk before you reply.

Every draw we have ever run went through Random.org, and the record of each one is public and permanent. Each record shows how many tickets were in that draw and which number came out, so you can look back at our previous draws before you enter and check ours afterwards. The records are not ours to edit. You can find them all on our winners page.

Yes. Shopping on our website is completely secure. We use trusted payment providers and the same high-level security standards used by major online retailers. Your payment details are encrypted and protected, and we never store your card information.

You can check out with confidence using major debit cards or PayPal.

The competition closes at 11.59pm UK time on 30 November 2026, and the draw takes place within three days of that.

The Mini Weekly Giveaways run alongside it and close each week at 6pm on the Sunday. Any tickets that land before then go into that week's draw.

That closing date is fixed. We will never extend a competition because ticket sales have been slower than we hoped, and our terms and conditions say so directly. The only thing that could ever move a closing date is something genuinely outside our control that made it impossible to run the draw as planned, and if that ever happened we would publish the reason and the new date here on the site.

Free scratch cards give you the chance to win cash or site credit. You get them free when you buy a ticket bundle or have a subscription with us, while the offer lasts. They arrive in a separate email after your order, so just open it and scratch. Not every card wins, and full details are in our terms and conditions.

This one is a stunner. A recently renovated five-bedroom home in South London, with a guide value of £650,000. Think a high-end finish throughout, underfloor heating, integrated appliances, two and a half bathrooms, off-street parking and brilliant transport links.
The property is provided unfurnished.
The winner can take the house or, if they would rather buy elsewhere, a £500,000 property fund instead. The choice belongs to the winner alone and we will never make it for them.
One thing worth being clear about. The £500,000 is a fund for buying a home, not cash to spend as you like. It goes through a UK regulated solicitor and is used towards the purchase of a residential property anywhere in the United Kingdom. You choose the property, we do not.
The main prize is guaranteed. Once a competition is advertised, we award it whatever the ticket sales. We will not reduce it, swap it for something smaller or cancel because fewer tickets sold than we hoped. Full detail is in our terms and conditions.

This is the main draw only. Our Mini Weekly Giveaways are separate draws with their own prizes, announced on the first day of each week and drawn at the end of it.

Click 'Enter now' to choose how many tickets you would like. On the next page, enter your contact and billing details to complete your order.

You can buy in two ways, a one-off bundle or a monthly subscription. A subscription means your tickets are issued automatically once a month, on the same date each month, so you do not have to remember to buy. Either way the tickets work exactly the same. There is nothing extra to buy and no upgrade to sign up for.

You can also enter free by post, with no purchase necessary. Free postal entries are given ticket numbers in exactly the same way, go into exactly the same draws, and have exactly the same chance of being drawn. Full details are on our Postal Entry page.

However you enter, you are randomly assigned a ticket number, which is emailed to you. Every ticket you hold goes into the main property draw and stays in it until the competition closes. Tickets also go into one Mini Weekly Giveaway, the one running in the week they land. So if your monthly subscription tickets are issued in the first week of the month, they go into that week's giveaway and not the ones after it. The same applies to bundles and to free postal entries.

All tickets are emailed to entrants, with randomly generated alphanumeric ticket numbers.

You can also see them in your account. Log in, open the Tickets tab, and every ticket you hold for the draw is listed there. That is the quickest way to check your numbers, and it is worth doing first if your email has not come through yet.

If your email has not arrived within 24 hours of purchase, or 7 days for postal entries, two quick checks catch almost every case.

First, look in your spam or junk folder. Automated emails land there more often than you would think, so it is worth searching for 'Tramway Path' across your whole mailbox rather than just scrolling the inbox.

Second, check you are looking in the right inbox. Your tickets go to the email address on your order, which is not always the one you check most. If you paid through PayPal, for example, they may have gone to the address held on your PayPal account rather than the one you normally use.

If they are not in either place, email contact@tramwaypath.co.uk and we will get a duplicate sorted for you right away.

Your tickets are always in your account, so if you plan to watch the draw live you can simply open the Tickets tab and follow along without hunting through your email.

Yes, though we cannot accept entrants from the following countries:

• Bahamas
• Botswana
• Cambodia
• The Crimea region of Ukraine, and the so-called Donetsk and Luhansk People's Republics in Ukraine
• Cuba
• Democratic People's Republic of Korea (DPRK)
• Ethiopia
• Ghana
• Iran
• Pakistan
• Panama
• Sri Lanka
• Syria
• Trinidad and Tobago
• Tunisia
• Yemen

Please note that our free postal entry route are open to UK residents aged 18 or over only.

Yes. Once legal completion has happened you are the legal owner, and you are free to sell it, rent it out or transfer it to someone else. There are no restrictions from us on any of that.

We do have to transfer the property into the name of the person whose ticket was drawn first, because that is who has won it, so we cannot transfer it straight to a family member on a winner's behalf. After that it is yours and your solicitor can handle whatever you would like to do next. Selling, letting or gifting a property can all have tax consequences, so do take your own independent advice before you decide.

This is usually down to the card type. We can only accept Visa debit and Mastercard debit cards.

We also accept PayPal, but please note that credit cards are not accepted, and you cannot use PayPal Credit through PayPal either. Credit cards cannot be used for our Instant Win Scratch Cards at all.

If your card is the right type and still will not go through, email contact@tramwaypath.co.uk and we will take a look. It may also be that you have reached the monthly spending limit that sits on every account.

Store credit is applied on the Payment page, not in the discount code box. Here is the order to do it in.

1. Sign in first. Before anything else, sign in to the account your credit is linked to. The 'Sign in' link is at the top of the checkout page. This step matters. If you go straight to PayPal or Google Pay before signing in, your credit will not be applied automatically.

2. Verify your email. Enter the email address registered to your account and we will send a verification code straight to your inbox.

3. Apply your credit. Once you are signed in, continue through to the Payment page. You will see an 'Apply store credit' box showing your available balance. Make sure it is ticked. Your total on the right hand side will update to show the deduction.

4. Pay the remaining balance. Add your card details, or select PayPal, then hit 'Pay now' to finish.

One thing worth flagging. The 'Discount code' box is for promo codes only. Your store credit is applied separately, on the Payment page, as set out above.

Credit you have won on an Instant Win Scratch Card does not expire. Credit we send you as a repeat order reward or a top-up expires at 11.59pm on the seventh day after we issue it, and we will tell you the date when we send it. Store credit can be used towards competition tickets and has no cash value.

If you run into any trouble, email contact@tramwaypath.co.uk and we will get it sorted for you.

Your odds come down to one thing, how many tickets you hold against how many are in the draw. Nothing else affects them, and every number in the draw has an equal chance of being picked.

There is no maximum and no minimum number of tickets in this competition, and no cap of 500,000 or any other figure. The competition simply closes on the closing date. If you want a sense of the numbers involved before you enter, our previous Random.org draw records are public and show the total tickets in each draw.

Please never spend money you cannot afford to lose. Every account carries a monthly spending limit, and if you would like yours set lower, including down to zero, email contact@tramwaypath.co.uk and we will do it straight away. You will not be asked to explain yourself.

Yes. You must be 18 or over to enter any Tramway Path competition. That applies to paid ticket bundles, free site credit entries and the free postal entry route alike.

The Instant Win Scratch Card game is also 18 or over and is open to UK residents only. We use age verification at checkout for both.

Yes. Every entry, whether submitted by post using our free entry route or purchased online, is assigned a ticket number and has an equal chance of being selected. Random.org treats every ticket number identically, regardless of how it was entered.

Free postal entries also go into the Mini Weekly Giveaways on exactly the same basis as paid ones, and you can claim a free Instant Win Scratch Card by post too. No distinction of any kind is made at the point of any draw.

Yes, both. Every ticket you hold goes into the main property draw and stays in it until the competition closes.

Each ticket also goes into one Mini Weekly Giveaway, the one running in the week it lands. It does not carry into the weeks after that.

Subscriptions work the same way. Tickets are issued once a month, so they go into the giveaway running in the week they land.

Weekly winners are drawn at random using Random.org, and free postal entries go in on exactly the same basis as paid ones.

No. Winning a weekly giveaway takes nothing away from you. Your tickets stay in the main draw exactly as they were and your odds are unchanged.

The two are drawn separately and one has no bearing on the other.

Yes. Each draw is conducted live using Random.org and independently overseen by a solicitor, so the process can be witnessed in real time. The winning ticket number is shared publicly after the draw.

Random.org draws are independently auditable and the record of every draw we have run stays publicly available, showing the total number of tickets in that draw and the number that came out. You can check ours going back years, before you enter as well as after.

Nothing is lost. Any tickets bought after the last draw has closed go automatically into the next competition, which usually opens a couple of weeks after the previous one ends. Your ticket numbers are issued in the same way and you will be entered as normal. Any Subscriptions processed after close also go into the next draw.

Email contact@tramwaypath.co.uk for anything at all, whether it is a missing ticket, a question about your account or something that has gone wrong.

For general enquiries we aim to reply within 24 hours, and we will always come back to you within 3 working days. Busy periods, particularly around a draw, can push us towards the longer end of that.

If you want to raise a formal complaint, put 'Formal Complaint' in the subject line, or 'Formal Complaint - Instant Win' if it is about a scratch card. Include your name, the email address on your account and a summary of what has happened.

Here is what we commit to, and these are published in our terms and conditions rather than being internal targets:

• We acknowledge every complaint within 5 working days.
• We come back to you with an outcome within 15 working days of that acknowledgement. If we need longer, we will tell you and give you a revised timeline rather than leave you waiting.
• If you are not happy with our answer, reply and say you want to escalate. It goes to senior level for review, with a response within a further 15 working days.
• If you are still not happy after that, you can take it further independently through the Citizens Advice consumer service. The last word does not rest with us.

If you have emailed us and not heard back, please do get in touch again. Email can fail at either end and we would far rather hear from you twice than not at all. Our full process is on our Complaints page.