TERMS & CONDITIONS

"COMPETITION": The free prize competition operated by the Promoters to which these Terms and Conditions apply, wherein Entrants submit entries via the Website.

"GRAND PRIZE": £1,000 cash, paid directly into a Winner's nominated bank account. Ten (10) Grand Prizes are available under this Competition, one to each Winner.

"MYSTERY PRIZE": A guaranteed reward received by every Entrant on successful completion of their entry, determined at random, consisting of either a Cash Prize or Store Credit.

"CASH PRIZE": A cash amount awarded as a Mystery Prize, claimable by completing the official redemption form and transferred to the Entrant's nominated bank account following verification.

"STORE CREDIT": A non-cash credit awarded as a Mystery Prize and applied to the Entrant's account, redeemable only against ticket purchases for competitions on the Website. Store Credit is non-transferable, has no cash value, cannot be exchanged for cash or withdrawn, and expires on the date shown to the Entrant at the point it is awarded and in their account.

"PROMOTERS": TRAMWAY PATH, the trading name of TRWP Limited, a private limited company registered in England and Wales under company number 14803417, whose registered office is at 5 Brayford Square, London, E1 0SG.

"ENTRY": A valid entry submitted by an Entrant via the Website in accordance with these Terms and Conditions.

"ENTRANT": Any natural person (not including a limited company, partnership or limited liability partnership) aged eighteen (18) or over who enters the Competition through the Website.

"WINNERS": The ten (10) Entrants selected at random on or after the Closing Date, each of whom will receive a Grand Prize in accordance with these Terms and Conditions.

"WEBSITE": www.tramwaypath.co.uk

"OPENING DATE" and "CLOSING DATE": The dates and times stated on the competition page for that Mini Competition on the Website.

By entering the Competition via the Website, Entrants are deemed to have read and accepted these Terms and Conditions and agree to be bound by them.

Upon entering the Competition, all Entrants must submit all contact details requested by the Promoters (which must include a valid e-mail address), which will be used to:

• notify the Winners that they have won a Grand Prize;
• post each Winner's name and county of residence on the Website; and
• comply with the Privacy Policy.

All Entrants are solely and completely responsible for providing the Promoters with accurate and current contact details. The Promoters will in no way be liable for any failure or inability to contact any Entrant due to any errors, omissions or inaccuracies in the contact details provided.

The Entrants and the Promoters recognise that the Promoters may use contact details and other personal data (as defined by the Data Protection Act 2018 and UK GDPR) supplied by the Entrants to administer the Website and conduct the Competition in accordance with these Terms and Conditions.

The Entrants and the Promoters also recognise that the Promoters may (either by choice or at the request of a third party) disclose this information to relevant third parties for the purposes of the prevention of fraud, money laundering, or for legal, financial or regulatory reasons. See the Privacy Policy for further details.

The Competition is operated by the Promoters.

The Competition is open to all persons aged 18 or over, excluding the Promoters, their directors, employees, agents and professional advisers, members of their immediate families, and anyone else connected with the development or operation of the Website or the conduct or administration of the Competition.

Entries will only be valid if submitted via the Website. As this Competition is free to enter, no postal entry route applies.

By entering the Competition, all Entrants acknowledge that entry does not guarantee in any way that they will win a Grand Prize.

The Grand Prizes are guaranteed. Once this Competition has been advertised, the Promoters guarantee that all ten Grand Prizes will be awarded. The Promoters will not reduce the value of a Grand Prize, reduce the number of Grand Prizes available, or extend the Closing Date by reason of the number of entries received.

Only completed Entries will be entered into the Competition.

As a condition of entering, Entrants must ensure that, by doing so, they do not contravene any laws applicable to them. The Promoters will not be liable in any way if an Entrant enters the Competition unlawfully.

The Competition, its administration and all associated activities are governed by English Law. Nothing in these Terms and Conditions affects the right of a consumer resident in Scotland or Northern Ireland to bring proceedings in the courts of the part of the United Kingdom in which they reside.

By entering the Competition, Entrants warrant that all information they submit is accurate, true, current and complete. The Promoters reserve the right to disqualify any Entrant (entirely at their own discretion) if there are reasonable grounds to believe the Entrant has acted in breach of any of these Terms and Conditions.

This Competition is strictly limited to one entry per person. To ensure the validity of an entry, the Entrant's full name and residential address must match the details on their proof of identity and proof of address. Any entry made using a name, address, telephone number or account that has already been used to enter this Competition will be automatically cancelled. Entries containing false or inconsistent information will be disqualified, and verification documents may be required after the draw. This limit operates alongside, and is enforced by, the anti-abuse provisions in Section 6.

The Promoters reserve the right to amend these Terms and Conditions at any time and for any reason. Where an amendment materially affects an Entrant, the Promoters will publish notice of the change on the Website.

The purpose of the Competition is to win a Grand Prize.

Ten (10) Grand Prizes are available. Each Winner will receive £1,000 cash, paid directly into their nominated bank account. Payment will be made by bank transfer. If a Winner's bank account is located outside the UK or is held in a currency other than pounds sterling, that Winner will be responsible for any bank charges and exchange rate differences. All payments and transfers will be made in pounds sterling. No Entrant may win more than one Grand Prize.

English is the only language in which an Entrant may submit their entry.

Mystery Prize. In addition to the Grand Prize draw, every Entrant receives a guaranteed Mystery Prize on successful completion of their entry. The nature of the Mystery Prize is determined at random at the point of entry and consists of one of the following:

• Store Credit: A designated amount of Store Credit, applied automatically to the Entrant's account and redeemable only against ticket purchases for competitions on the Website. Store Credit is non-transferable, cannot be exchanged for cash, cannot be withdrawn, and expires on the date shown to the Entrant at the point it is awarded and in their account.
• Cash Prize: A designated cash amount. To claim a Cash Mystery Prize, the Entrant must fully complete and submit the official redemption form provided by the Promoters. Following successful verification and processing, the Cash Prize will be transferred to the Entrant's nominated bank account by electronic funds transfer.

Mystery Prizes are non-transferable. No cash alternative will be offered in place of Store Credit unless required by applicable law. The Promoters may vary the Mystery Prize structure and values, but will publish notice of any change on the Website before it takes effect, and the guarantee that every Entrant receives a Mystery Prize will be maintained at all times. Any Mystery Prize awarded in connection with an entry that is subsequently cancelled, disqualified or declared void under these Terms will be withdrawn or reclaimed.

Potential Winners of a Grand Prize will be contacted using the details provided at entry and may be awarded a Grand Prize subject to confirmation and verification of eligibility.

The Competition is free to enter. No purchase is necessary and no purchase improves an Entrant's chance of winning.

To enter, an Entrant will be asked to provide their contact details, including their full name, postal address, e-mail address and telephone number. No payment or payment-card details are required, as entry to this Competition is free.

Ten (10) Winners will be selected at random from all valid entries received by the Closing Date, each of whom will receive a Grand Prize of £1,000. The draw is carried out at random using Random.org, which generates random numbers from atmospheric noise, and is screen-recorded with the recording posted on the Promoters' social media channels so that the process can be independently viewed and verified. All prizes are awarded strictly in accordance with the laws of chance. A final decision is made on the day of the draw.

The Promoters' decision is final and no correspondence will be entered into about the result of the Competition following the determination of the Winners. This does not affect an Entrant's right to raise a complaint under Section 7.

A Winner may be required to provide a copy of their passport or driving licence and a proof of address in order to verify their identity and confirm that their entry was made using their legal first and last name and their real home address.

The requirement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 relating to the supply of goods and services ordered online does not apply to a prize competition of this kind. Nothing in this paragraph limits any statutory right an Entrant may have.

If a Winner cannot be contacted by the Promoters within 21 days of being notified of their status as a Winner (by email, telephone and post to the contact details submitted in their entry), the Promoters shall be entitled to award that Winner's Grand Prize to an alternative Entrant selected by drawing another winning entry at random in the same manner ("an Alternate Winner"). An Alternate Winner shall have 7 days from notification to communicate their acceptance of the Grand Prize.

Each Winner must provide their bank account details within 21 days of being notified of their win. Where a Winner does not do so, the Promoters shall be entitled to award that Grand Prize to an Alternate Winner in the same manner.

Announcing the Winners. Each Winner agrees that they will be announced publicly as a Winner of the Competition, which includes their name and county of residence being published on the Website and on the Promoters' social media channels. The Promoters may also invite a Winner to take part in further publicity, such as a photograph, an interview or a press article. Any such further publicity will be agreed with the Winner beforehand.

When the Closing Date is reached, the Competition will close and no further entries will be accepted. The Winners will then be determined in accordance with Section 4.

Each Winner agrees to allow the Promoters to display their name and county of residence on the Website in accordance with the Privacy Policy. The name and county of residence of each Winner will be posted on the Website for the purpose of announcing the Winners within 24 hours of the Winners being determined.

Entrants authorise the Promoters to enter their personal details into their database and to use the information in accordance with the Data Protection Act 2018, UK GDPR and the Privacy Policy.

Cancellation. The Promoters may cancel the Competition only where events outside their reasonable control make it impossible or unlawful to run the Competition or to award the Grand Prizes. A low number of entries is expressly not a ground for cancellation. Where the Competition is cancelled, the Promoters will publish the reason on the Website.

Player protection. The Promoters are a signatory of the Voluntary Code of Good Practice for Prize Draw Operators published by the Department for Culture, Media and Sport. Our player protection measures, including how to set a spending limit, how to take a break from playing or close an account, and where to find free and independent support, are published in full on our Compliance page at tramwaypath.co.uk/pages/compliance-page.

Save for death or personal injury, and save for any liability which cannot be excluded by law, the Promoters will not be liable for any loss (including economic loss) suffered by any person or property as a result of any act or omission of the Promoters, their servants or agents in developing, planning and administering the Competition, distributing a Grand Prize, or following its distribution. The Promoters accept no liability for errors or omissions in the Prize details, description or specification or any other part of the Website.

The Promoters will not be liable for any loss suffered by an Entrant as a result of incomplete entries, failed computer communications, or any loss suffered as a result of use of the Website.

The Promoters do not accept responsibility for entries they do not receive due to failures in computer systems, other malfunctions, high Internet traffic, hardware failure, software failure, server faults or any other reason.

These Competition rules shall not create or be construed as creating any form of partnership, joint venture or other agreement between any Entrant and the Promoters.

Abuse, manipulation and unfair advantage. The Promoters reserve the right to withhold, cancel or refuse any entry or order, and to disqualify any Entrant, where they have reasonable grounds to suspect that the Entrant has abused, manipulated, or attempted to gain an unfair advantage in the Competition. This includes abuse carried out by automated means, including the use of bots, scripts, macros or other software, and by manual means, including submitting or attempting to submit more than one entry, creating or using duplicate, false, or another person's identity, contact details, telephone number or accounts, abusing any reward or Store Credit mechanic, or otherwise circumventing the one-entry-per-person limit or the intended operation of the Competition.

In any such case, the Promoters may, at their sole discretion, cancel the affected entries and orders, withhold or reclaim any Grand Prize or Mystery Prize (including any Store Credit or Cash Prize), and exclude the Entrant from this and any future Competition.

An entry shall be declared void (without any refund or Mystery Prize being given) if the Entrant engages in: any form of fraud (actual or apparent); fraudulent misrepresentation; fraudulent concealment; hacking or interference with the proper functioning of the Website; or amending, or the unauthorised use of, any of the code that constitutes the Website.

At Tramway Path, we are committed to ensuring that any complaint about our activities is dealt with promptly and fairly. If you have a complaint, please follow the process below.

1. How to make a complaint. Submit your complaint by emailing contact@tramwaypath.co.uk, ensuring the words 'Formal Complaint' are included in the subject line.
2. Our response. On receiving your complaint, we will acknowledge receipt within 5 working days and aim to resolve it within 15 working days of that acknowledgement. If more time is required, we will inform you and give you a revised timeline.
3. Escalation. If you are not satisfied with our response, you can escalate by replying to our email and stating your wish to escalate. We will review the complaint at senior level and respond within 15 working days.
4. Independent advice. If you remain dissatisfied after that review, you may seek independent advice from the Citizens Advice consumer service.

Tramway Path is the trading name of TRWP Limited, registered in England and Wales, company number 14803417. Registered office: 5 Brayford Square, London, E1 0SG.

For any enquiries, concerns or communication related to this Competition, please contact us at that address or at contact@tramwaypath.co.uk.

Each Entrant should retain a copy of these Terms and Conditions for their future reference.