Responsible Gambling

Play Responsibly

Our commitment

Entering a Tramway Path draw should always be a bit of fun you’ve planned for, never something that costs you more than you meant to spend or causes you worry. We are a signatory of the UK Government’s Voluntary Code of Good Practice for Prize Draw Operators. This page explains how we help you stay in control and where to find support if you need it.

Keeping it fun

  • Only spend what you can afford to lose. Treat any entry as money spent on entertainment, not an investment.
  • Set a budget before you enter, and stick to it. You can ask us to lower your monthly limit at any time.
  • Know your odds. Your chance of winning comes down to how many entries you hold against how many are in the draw. Every past draw record is public on Random.org, so you can see the numbers involved before you enter.
  • Never chase a win. No entry is ever due to win, and buying more to make up for not winning only adds to what you spend.
  • Never enter to solve money worries. A prize draw is not a way out of debt.
  • Take breaks. If entering stops feeling like fun, step away.

The controls in place for you

A monthly limit on every account. Every account has a maximum monthly spending limit, set automatically. You don’t have to ask for it.

Set a lower limit, including zero. Email us and we’ll lower your limit straight away. If you later ask to raise it, the change only takes effect 24 hours after we confirm it, so there’s time to change your mind.

No credit cards. We don’t accept credit cards, and PayPal Credit isn’t accepted either.

Strictly 18+. You must be 18 or over to enter any draw or receive a scratch card, and we use age verification at checkout.

Take a break. You can pause your account for six months or more, or for a shorter period if that suits you better. While your account is paused you won’t be able to enter any draw or receive scratch cards, and we’ll stop all marketing emails and messages for the whole period.

Close your account for good. You can close your account permanently at any time, and we’ll confirm it in writing.

We keep an eye out. We monitor activity across the site for signs that someone might be struggling, such as spending rising sharply, entering far more often than usual or repeated declined payments. If something concerns us, we’ll get in touch in a supportive way. Nobody is penalised for that conversation.

Signs it might be time to take a break

  • You’re spending more than you planned, or more than you can afford
  • You’re entering to try to win back money you’ve spent
  • You’ve borrowed money, or gone without essentials, to enter
  • You feel stressed, anxious or guilty about how much you’re spending
  • You’re keeping it from the people close to you
  • It’s affecting your relationships, work or sleep

If any of these sound familiar, please talk to us or one of the organisations below.

Free, confidential support

  • National Gambling Helpline: 0808 8020 133, free, 24 hours a day, 7 days a week
  • BeGambleAware.org: the UK’s leading source of gambling harm information and support
  • GamCare: gamcare.org.uk, free counselling, advice and support
  • NHS: help for problems with gambling, including specialist NHS clinics you can refer yourself to, at nhs.uk/live-well/addiction-support/gambling-addiction
  • Citizens Advice: citizensadvice.org.uk, for general financial and legal guidance
  • Money Advice Trust and National Debtline: nationaldebtline.org, for independent, expert debt advice
  • Mind: mind.org.uk, for mental health support
  • Samaritans: samaritans.org or 116 123, free, day or night

If someone else’s play is affecting you, these services can support you too.

Just tell us what you need

Whether you want a lower limit, a break, your account closed for good, or just a question answered, email contact@tramwaypath.co.uk. We’ll sort breaks and closures within one working day. You don’t need to explain yourself and you won’t be talked out of it.

You can find every measure we have in place on our Compliance page.